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Remote Access

Sometime it’s faster to figure out a technical issue by sharing your screen and desktop controlling. BigAnt allows you to remote access the contact’s computer to locate an issue

Remote desktop controlling

To start a remote access request:

  1. Open chat window between you and the contact
  2. Click the remote access icon in top of the chat window to send your remote control request
  3. When the contact accepts the request, you can access the remote desktop, and take control.
  4. Right click on the top border of remote screen, mouse over display and you can change the current display colors according to your network status.

Remote screen sharing

  1. Open chat window between you and the contact
  2. Click the white triangle of remote access icon to open the menu list
  3. Click Remote Screen to send your control request
  4. Once the contact accepts your request, you can watch everything displayed on screen, and the contact’s actions.

Troubleshooting:

Always connecting usually means you are in a different network. LAN is recommended for the use of remote desktop.