Sure, you need to sign in before you can chat with others, it could be frustrating if you are unable to login. Just follow instructions below:
Sign in your BigAnt account
Tip: Those information Company Code, Server address and Port can be obtained from your IT BigAnt Administrator.
Tip for Admin: Are you tired of entering network information for every user? Such information can be preset in BigAnt client installer, see how to distribute BigAnt client with network settings.
If you see error messages like following, it usually means the information you input is incorrect.
Invalid user: There's a mistake in your Account. It could be a typo, or the wrong account. Double-check that it's the same account that your BigAnt administrator assigned for you.
Domain doesn’t exist: There’s a mistake in your Company Code. You can open Network from bottom right corner to correct the Company Code. If you are not sure about that, just contact your BigAnt admin to get your Company Code. The Company Code is created by admin when new a BigAnt team, and won’t be changed.
Server access failure/always connecting: There’s a mistake in IP or Port. If you are not sure for that, just contact your BigAnt admin. IP/Port is used to connect to your BigAnt server, and usually won’t be changed.
How to distribute BigAnt client with network settings
To preset network settings in BigAnt client, please follow steps below: