Why an Instant Messenger is Better than Email

Both of instant messenger and Email are useful collaboration tools for office communicaion, which is better. Let’s take a look from the following aspects.

Instant messenger offering many advantages over e-mail including exchange information quickly, show emotions, transfer files with less size and type limitation, send broadcast message though out the company.

IM allows network users to communicate in a quick and effective manner, without the delays associated with email. When you need to discuss with co-workers and collect their options in a limited time. Instant messenger can do the better job than email. Some IM offers a conversation mode called group chat or conference. You can invite and add members join the same topic and start discussion.

During the discussion, a desktop screenshot or a file which related the topic can be shared , it makes the discussion efficient and vivid. Meanwhile, you can transfer files or folders without restrict limitations when you do in Email. IM offer flexible options for the company that not allow file transfer, or you can even specify who can send and receive files,

Communication through an instant messenger, you can get an immediate response and reduces chances of misunderstanding. One of the main problems of email back and forth is the potential for chugging off on the wrong track because you don’t get immediate feedback.

On your IM, you can have a clear view of all users status, who is online, who is offline, busy or away, so you can know who is available, and when did you can expect to contact him/her, or just send them an offline message, the recipient can be alerted and get back to you as soon as he/she online again. When sent an email, it maybe difficult to expect who and when the recipient will go back to you.

The IM network can be configured only let the employees to conversation, not allow people from outside which ensure the efficiency in work hour and reduce the possible virus from outside.

The instant messaging network has an excellent advantage in history message tracking. In case you may need a backup of the whole conversation which can be easily browsed or printed, or audit some sensitive discussion. The IM has a built-in feature to store full history message on a dedicated location for this purpose.

In brief, a business instant messenger like BigAnt corporate messenger can be an ideal replacement of the email and brings us more creative functions which will obviously improve the productivity.